9j99 Privacy Policy

1. Information We Collect

When you create an account and use 9j99's services, we collect certain categories of personal information that are necessary to provide you with a secure, compliant, and enjoyable betting and gaming experience. The categories of data we collect include:

• Registration data: full name, date of birth, email address, mobile number, and residential address in Bangladesh.
• Identity verification documents: national ID (NID), passport copy, or other government-issued identification as required for KYC compliance.
• Financial data: transaction history, deposit and withdrawal records, and payment method identifiers (such as bKash, Nagad, or Rocket account references — note we do not store full account credentials).
• Device and technical data: IP address, browser type and version, operating system, device model, session timestamps, and approximate geolocation.
• Behavioral data: games played, bet amounts, bonus redemptions, session duration, and feature usage patterns collected to improve platform performance.

We collect only the minimum data required for each stated purpose. If you contact our customer support team by email or live chat, the contents of those communications may also be stored for quality assurance and dispute resolution purposes.

2. How We Use Your Information

The personal data we collect is used solely for the purposes disclosed in this policy. Specifically, 9j99 uses your information to:

• Create, verify, and maintain your player account, including age verification to confirm you are 21 years or older as required for gambling services in Bangladesh.
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and maintain accurate financial records for each transaction.
• Personalise your gaming experience by suggesting relevant games, offering targeted promotions, and displaying content in line with your activity history.
• Detect, investigate, and prevent fraudulent activity, money laundering, match-fixing, and other prohibited conduct on our platform.
• Communicate with you regarding your account, security alerts, promotional offers (where consent has been granted), and service updates via email or SMS.

3. Payment Data and Financial Privacy

9j99 supports fast and convenient payment options familiar to Bangladeshi players, including bKash, Nagad, Rocket, and Upay mobile banking services, as well as international cards (Visa and Mastercard). When you initiate a deposit or withdrawal, your transaction is processed through encrypted payment gateways. 9j99 does not store your full mobile banking PIN, card number, or CVV on our servers at any time.

Transaction records — including deposit amounts, withdrawal amounts, dates, and payment method references — are retained for a minimum period as required by our internal compliance obligations. These records may be accessed by our finance team and, where legally required, disclosed to regulatory authorities. Your financial data is never shared with third-party advertisers or marketing companies under any circumstances.

4. Cookies and Tracking Technologies

9j99 uses cookies and similar tracking technologies to enhance platform performance, remember your preferences, and deliver a smooth browsing experience. The types of cookies we use include:

• Essential cookies: required for the core functionality of our platform, such as maintaining your login session and preventing fraudulent logins.
• Performance cookies: collect anonymous usage statistics that help us identify and fix technical issues and improve loading speed across devices.
• Preference cookies: store your chosen language, currency display settings, and game lobby layout preferences so you do not need to re-configure them on each visit.

You may disable non-essential cookies through your browser settings at any time. Note that disabling essential cookies may prevent certain features of 9j99 from working correctly. We do not deploy third-party advertising or cross-site tracking cookies.

5. Data Sharing and Disclosure

9j99 does not sell, rent, or trade your personal information. We may share your data only in the following limited and clearly defined circumstances:

• Service providers: trusted third-party vendors who assist us in operating our platform, processing payments, preventing fraud, or providing customer support — each bound by strict confidentiality obligations and data processing agreements.
• Legal obligations: where we are required by applicable law, a court order, or a lawful request from a competent authority to disclose certain user information — we will always seek to limit the scope of any such disclosure to the minimum required.
• Business transitions: in the unlikely event of a merger, acquisition, or sale of assets, user data may be transferred to the successor entity — you will be notified in advance and your rights under this policy will remain protected.

Under no circumstances will 9j99 share your personal data with advertisers, data brokers, or any party seeking to use your information for their own commercial gain. Our data-sharing practices are strictly need-to-know.

6. Data Retention

9j99 retains your personal data only for as long as is necessary to fulfill the purposes described in this Privacy Policy or as required by our internal compliance obligations. In practice, active player account data is retained for the duration of your account's activity and for a reasonable period thereafter to allow for dispute resolution, chargebacks, and regulatory enquiries.

When your account is closed or deleted at your request, we will remove or anonymise your personal data within a reasonable timeframe, except for records we are legally required to retain. Financial transaction records in particular may be kept for an extended period as required by anti-money-laundering (AML) best practices. You may contact our support team to request clarification about specific retention periods applicable to your account.

7. Security Measures

9j99 employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security infrastructure includes 256-bit SSL/TLS encryption for all data in transit, firewalls and intrusion detection systems, regular security audits and penetration testing, and access controls ensuring that only authorised personnel can access sensitive player data on a strict need-to-know basis.

We also use certified fair-play RNG (Random Number Generator) technology across our casino games, independently verified to ensure unbiased outcomes. While we take every reasonable precaution, no system connected to the internet is entirely risk-free. In the event of a data breach that could affect your rights, we will notify affected users in a timely manner and take immediate remediation steps.

8. Your Rights as a User

9j99 respects your right to control your personal data. As a registered user, you are entitled to exercise the following rights by contacting our support team at [email protected]:

• Right of access: you may request a copy of the personal data we hold about you at any time, free of charge, and we will respond within a reasonable period.
• Right of rectification: if any personal information we hold about you is inaccurate or incomplete, you may request that we correct it without undue delay.
• Right to erasure: subject to applicable legal retention obligations, you may request deletion of your personal data. Note that certain financial records may be retained as described in Section 6.
• Right to withdraw consent: where we process your data on the basis of your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of any prior processing.

We will acknowledge all data rights requests and aim to resolve them within 30 days. In complex cases, we may extend this period by an additional 30 days and will inform you of the extension and the reason for it.

9. Children's Privacy and Age Restriction

9j99 is strictly an adults-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect, store, or process personal data from anyone under the age of 21. Age verification is a mandatory step during the account registration process, and we reserve the right to request additional documentation at any time to confirm a player's age.

If we discover or are notified that we have inadvertently collected data from a person under the age of 21, we will delete that data immediately and close the associated account without delay. Parents or guardians who believe a minor may have registered on our platform are urged to contact us immediately at [email protected] so we can take swift action.

10. Changes to This Privacy Policy

9j99 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of 9j99's platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. The most current version of this policy will always be accessible at this page. If you have any concerns about a recent change to this policy, please contact our support team before continuing to use our services.

11. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 9j99 handles your personal data, our dedicated privacy support team is available to assist you. We are committed to responding to all legitimate privacy enquiries promptly and transparently.

Email us at: [email protected]